Refund policy

Thank you for shopping with By Dakayla Chantell. Please read this policy carefully before making a purchase. By completing a purchase, you agree to the terms of this Return and Refund Policy.

Digital Products Only

Our store exclusively sells digital products (such as eBooks, downloadable guides, templates, or online courses). Due to the nature of digital content, all sales are final.

No Returns or Refunds

Once a digital product has been purchased and delivered, we do not offer returns, exchanges, or refunds. When you purchase and receive a digital product, you gain immediate access to valuable content that cannot be "returned."

Exceptions

We may consider refund requests under the following conditions:

• You were charged more than once for the same product.
• You did not receive the digital product due to a technical issue (e.g., file not downloadable, email delivery failure).
• The file is corrupted or does not match the product description.

In such cases, please contact us within 7 days of your purchase at [Your Customer Support Email] with your:

• Order number
• Description of the issue
• Screenshot or proof of the problem (if applicable)